• Hanauma Bay is closed on Mondays & Tuesdays
• HBay Tickets and Transportation included with all packages. 
• Reservations open on the 1st of each month for the following month’s service dates. For example, June reservations open on May 1.
• Please bring a valid government-issued photo ID (NO COPIES). 
• Moderate walking – please wear comfortable shoes and dress appropriately.
• Please bring extra clothes and a towels to ensure our vehicles remain clean. Guests must be dry before boarding.
• As a Marine Life Conservation District, touching or standing on coral, feeding fish, or removing any natural items is strictly prohibited.
• Snorkel Gear Rentals: Snorkel gear rentals are available on the beach level at Hanauma Bay (credit card only).
• Lockers, restrooms, showers, and changing stations are available at the preserve.
• All visitors are required to watch a short educational safety video. Roberts Hawaii guests will view this video during the ride to Hanauma Bay, allowing them to bypass the viewing line and head straight into the bay to enjoy their visit.
• Transportation to/from the Honolulu Zoo is not included.   

FREQUENTLY ASKED QUESTIONS:

Q: Can I pickup my ticket from the Kiosk at Hanauma Bay?   
A: No. Hanauma Bay entry tickets are only issued on the vehicle after the required safety video is shown. Tickets cannot be issued at the kiosk.  Guests who do not ride the vehicle will forfeit their pre-secured ticket and must use the general public standby line and are not eligible for a refund.

Q: If I am not staying in Waikiki, can I still purchase the Hanauma Bay Package and use your transportation?
A: Yes. Guests staying anywhere on Oʻahu may purchase the Hanauma Bay Package. However, you will need to arrange your own transportation to one of our designated Waikiki pickup locations. Please note that parking fees may apply at certain locations and are the guest’s responsibility.

• Each Kamaʻāina or Active Military ticket holder must present a valid Hawaiʻi ID or U.S. Military ID, respectively, at pickup in Waikiki.
• Discount does not apply to guests accompanied by Kamaʻāina or active military members. Each passenger above the age of 12 must present a valid Hawaiʻi or U.S. Military ID, as listed below.
• Acceptable proof of Hawai‘i residency for Kamaʻāina includes current: Hawai‘i Driver’s License, Hawai‘i State ID, or Hawai‘i School Student ID.
• Although tickets to Hanauma Bay are free for eligible guests (Kamaʻāina & Active Military), transportation and other activities are not included and require separate payment.
• Seasonal specials and promotional offers cannot be combined with Kamaʻāina or Military discounts.

• Swimwear – Come dressed or bring a change of clothes.
• Towel & extra clothes – Guests must be dry before boarding the return vehicle.
• Reef-safe sunscreen – Protect your skin and help preserve the bay’s delicate ecosystem.
• Comfortable shoes – Moderate walking required along trails and pathways.
• Water & snacks – Keep hydrated (outside food, non-alcoholic drink and small coolers allowed. No glass bottles or containers)
• Credit Card – For food concession, lockers, snorkel rentals, and any personal purchases.  No cash accepted. 
• Light jacket or cover-up – Optional, for comfort after swimming as our vehicles are air conditioned.

For the safety of guests and the preservation of Hanauma Bay, the following are not allowed:

* Alcohol or glass containers
* Large tents, or oversized coolers
* Non–reef-safe sunscreen
* Smoking, vaping, or e-cigarettes
* Pets or animals (service animals permitted)

• If you require any special accommodations due to disability, please include them under the comment section at the time of booking.
• If you require a wheelchair accessible vehicle, the type of wheelchair must be specified in the comments section when booking online or by directly calling Roberts Hawaii. Due to limited availability, we require ADA vehicle reservations to be made a minimum of 48 hours prior to the date and time of service.
• We make all reasonable attempts to accommodate the needs of disabled travelers.
• Hanauma Bay provides ADA-accessible restrooms and pathways to the beach lookout area.
• While the main facilities are wheelchair accessible, please note that beach access may be limited due to natural terrain.

Cancellations made outside of 48 hours from service day is subject to a 10% cancellation fee.  Please allow 10-12 working days for refunds to be processed back to your card. Cancellations made less than 48 hours from service day is non-refundable. (100% charge). No shows are subject to full charge.